Privacy matters.

Zap & Shine Crew ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, submit an enquiry, or receive our cleaning services.

We may collect the following personal information:

• Name, phone number, and email address
• Property address and suburb
• Details of the cleaning services requested
• Photos submitted as part of your enquiry
• Booking and appointment information
• Communication history (emails, notes)

We use your information to:

• Respond to your enquiry and provide a quote
• Schedule and confirm your booking
• Send booking confirmation and appointment reminders
• Communicate about your service
• Improve our services and customer experience

We do not sell or share your personal information with third parties for marketing purposes.

Your information is stored securely on our internal CRM system. We take reasonable steps to protect your data from unauthorised access, modification, or disclosure. Sensitive fields (such as stored credentials) are encrypted at rest.

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (where legally permitted)

To exercise these rights, contact us at [email protected].

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